Privacy Notice

Please read the following information carefully. This privacy notice contains information about what data we collect and store about you and why. It also tells you who we share this information with, the security mechanisms we have put in place to protect your data and how to contact us if you have a complaint.

Note: you can also downloaded a PDF version of this Privacy Notice.

Who we are

Manners Pimblett Solicitors Limited collects, uses and is responsible for personal information about you. When we do this, we are the ‘controller’ of this information for the purposes of the General Data Protection Regulation and other applicable data protection laws.

What do we do with your information?

Information collected by us

  • Name and Address.

  • Date of Birth.

  • National Insurance number.

  • Evidence of your ID.

  • Details relating to your matter.

  • Your email addresses.

  • Your phone numbers.

  • Your bank details (for payment of damages or account funds).

We collect information from other sources:

  • Online Anti Money Laundering database.

  • Medical Records (for personal injury matters).

We use your personal information for the following purposes:

  • Updating and enhancing client records.

  • Analysis to help us manage our practice.

  • Statutory returns.

  • Legal and regulatory compliance.

We have a regulatory requirement to obtain your personal data, to carry out appropriate checks on your status for the purposes of Anti Money Laundering legislation.

We will also require, data from you pertinent to your matter to enable us to carry out our contractual legal services.

We rely on legitimate interests as the legal basis for processing your information.

Those legitimate interests are:

  • The provision of legal services to you.

  • Updating and enhancing client records.

  • Analysis to help us manage our practice.

  • Statutory returns.

  • Legal and regulatory compliance.

Data Sharing

We have relationships with a number of third parties that we routinely share personal details pertinent to your matter. A list of these parties can be provided upon request. This data sharing enables us to perform our obligations as listed in this privacy notice.

We will share personal information with law enforcement agencies if required by applicable law.

We will not share your personal information with any other third parties without your consent.

How long will we store your personal data?

We have a regulatory requirement, to store your data in relation to your matter, for a minimum of three years subject to the nature of your instructions. This period maybe longer for example, if we dealt with a conveyancing matter for you we are required to store your data for a minimum of 12 years after which data maybe securely destroyed or removed.


If we are relying on your explicit consent, you have the right to withdraw this consent at any time, but this will not affect the lawfulness of any processing activity we have carried out prior to you withdrawing your consent. You can opt-out by contacting us (details shown at the bottom of this policy).

Your Rights

Under the General Data Protection Regulation, you have a number of important rights that you can exercise free of charge. In summary, these rights are:

  • Transparency over how we use your personal data and fair processing of your information

  • Access to your personal information and other supplementary information

  • Require us to correct any mistakes or complete missing information we hold on you

  • Require us to erase your personal information in certain circumstances

  • Receive a copy of the personal information you have provided to us or have this information sent to a third party, this will be provided to you or the third party in a structured, commonly used and machine-readable format

  • Object at any time to processing of your personal information for direct marketing

  • Object in certain other situations to the continued processing of your personal information

  • Restrict our processing of your personal information in certain circumstances

  • Request not to be subject to automated decision making which produce legal effects that concern you or affect you in a significantly similar way.

If you want more information about your rights under the GDPR please see the Guidance from the Information Commissioner’s Office.

If you want to exercise any of these rights, please:

  • Email, call our write to us (details shown at the bottom of this policy)

  • Provide other information so that we can identify you. We may need to contact you to request further information to verify your identity

  • Let us have proof of your identity and address

  • State the right or rights that you wish to exercise

We will respond to you within one month from receipt of your request. Please note if you wish to unsubscribe from any email you can do so by contacting our data protection manager by email

How to make a complaint

We hope that you are happy with our service and our data protection manager Robert Pimblett, can resolve any issues or complaints that arise. Please get in touch if you have any concerns (see ‘Get in touch’ below).

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where the alleged infringement of data protection laws occurred. The UK supervisory authority if the Information Commissioner’s Office who can be contacted at

Our Security

We take our responsibilities to protect your data seriously. We are regulated by the Solicitors Regulatory Authority (SRA) and one of our core duties is to respect confidential information relating to clients.

We have in place the following measures to protect personal information:-

  • Virus protection system

  • Use of router firewall on internet connection

  • Secure User password (changed on regular intervals)

  • Restrictions on computer systems to prevent data being added or removed

  • Fire Drills

  • Continual training on IT and Data Protection

  • Business continuity planning

  • Secure computer backup

Future Processing

We do not intend to process your personal information for any reason other than stated within this privacy notice. If this changes, we will inform you.

Changes to this privacy notice

This privacy notice was last published and updated on 24th May 2018.

We constantly review our internal privacy practices and may change this policy from time to time. When we do we will inform you by updating this notice on our website.

Get in touch

If you have any questions about this privacy notice or the information we hold about you, please contact Robert Pimblett our Data Protection Manager.

You may contact us by phone, email or in writing.

Manners Pimblett Solicitors,
4 London Road North,
SK12 1QZ

Data Protection Manager: Rob Pimblett Phone: 01625 850888